Legal Documents and Acknowledgements

Privacy Policy

Type of website: Ecommerce
Effective date: 1st day of July, 2024

www.journeygraph.xyz (the "Site") is owned and operated by JOURNEYGRAPH LTD. JOURNEYGRAPH LTD is the data controller and can be contacted at:

contact@journeygraph.xyz

Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

1. The personal data we will collect;
   
2. Use of collected data;
   
3. Who has access to the data collected;
   
4. The rights of Site users; and
   
5. The Site's cookie policy.
   

This Privacy Policy applies in addition to the terms and conditions of our Site.

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first. We do not use automated decision-making or profiling on our Site. If this changes, we will update this Privacy Policy accordingly.

Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:

1. IP address;
   
2. Location;
   
3. Hardware and software details;
   
4. Clicked links; and
   
5. Content viewed.
   

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:

1. First and last name;
   
2. Email address;
   
3. Address; and
   
4. Travel journey information.
   

This data may be collected using the following methods:

1. User input in the order form; and
   
2. User input in e-mail us.
   

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

1. Statistics.
   

The data we collect when the customer fills out the order form may be used for the following purposes:

1. Communicating with the customer about their order details;
   
2. Creating the custom product;
   
3. Delivery of the product;
   
4. Using images or renders of the product for JOURNEYGRAPH LTD's marketing purposes;
   
5. Maintaining records and/or invoices for accounting and tax declaration puposes;
   

Who We Share Personal Data With
Employees
We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved. The data collected will be used for the creation of the model, communications regarding the order, delivery and payment of the model. Once the order is complete, your data will be deleted. We may retain your contact details on our invoices for record keeping and accounting purposes.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data
In order to protect your security, we store all of our data on servers in secure facilities. All data is only accessible to our those creating your product.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical. In the unlikely event of a data breach, we will notify those affected as soon as possible.

Your Rights as a User
Under the GDPR, you have the following rights:

1. Right to be informed;
   
2. Right of access;
   
3. Right to rectification;
   
4. Right to erasure;
   
5. Right to restrict processing;
   
6. Right to data portability; and
   
7. Right to object.
   

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:

contact@journeygraph.xyz

Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner's Office in the UK.

Contact Information
If you have any questions, concerns or complaints, you can contact us at contact@journeygraph.xyz

TERMS AND CONDITIONS

General

All goods and services are provided by JOURNEYGRAPH LTD and the website, (where the “website” is www.journeygraph.xyz) to the customer on the basis of the following General Terms & Conditions in the version applicable at the time of ordering. Any regulations deviating from this will only be valid if agreed previously in writing between JOURNEYGRAPH LTD and the customer.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Contract of Purchase

The offers of www.journeygraph.xyz represent a non-binding invitation for customers to order goods from the website. By ordering the required goods via the website or in writing, the customer is making a binding offer to conclude a purchase agreement.

Payment

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Returns and Refunds

As the goods are personalised and made to order, we cannot accept returns or refunds once the order has been finalised. The customer will have an opportunity to clarify any queries prior to the order being finalised.

We accept returns if the goods have been damaged in transit. Return requests must be made within 30 days after receipt of your goods. Returns can be made by mail. To return a good by mail, please pack your goods and attach the return label that we will send you. Go to your nearest post office and pay the necessary postage.

Shipping and Delivery

All purchases from JOURNEYGRAPH LTD are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from JOURNEYGRAPH LTD pass to the customer upon delivery of the items to the carrier. JOURNEYGRAPH LTD strives to ship orders are soon as possible, however we do not guarantee delivery or shipment dates.  The delivery period is non-binding, although we do try to give as accurate an indication of delivery times as possible. Each consignment is subject to JOURNEYGRAPH LTD being supplied promptly and correctly with a full shipping address. You are required to provide us with a complete and accurate delivery address, including the name of the recipient. JOURNEYGRAPH LTD is not responsible for delays or loss stemming from shipments sent to incorrect or invalid addresses. Customers are responsible for contacting us to initiate any claim for damaged and/or lost shipments.  For international orders (especially outside the EU), customers are responsible for any tariffs, taxes, fees, VAT, duties due upon receipt

Products, Content and Specifications

All features, content, specifications, products and prices of products and services described or depicted on the website, www.journeygraph.xyz, are subject to change at any time without notice. Weights, measures and similar descriptions are approximate and are provided for convenience and estimation purposes only. JOURNEYGRAPH LTD makes all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour a customer sees will vary depending upon the computer or mobile device used to view the website. JOURNEYGRAPH LTD cannot guarantee that a computer or mobile device will accurately display such colours. The inclusion of any products or services on this website at a particular time does not imply or warrant that these products or services will be available at any time.

We may also include digital renders of the products on the website or in communications with you (the customer). The renders are an approximate representation of the product but do not and can not reflect the physical appearance of the model in terms of detail and surface texture. Due to the manner in which the products are made, there may be imperfections in the model, including but not limited to small gaps between layers, uneven surfaces, small blotches of material and/or distortions in the lettering. JOURNEYGRAPH LTD does not guarantee that the product will be free of slight imperfections. All models supplied by JOURNEYGRAPH LTD are purely decorative and serve no purpose beyond that.

It is the customer’s responsibility to ascertain and obey all applicable local and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this website. By placing an order, the customer agrees that the products ordered will be used only in a lawful manner.

Accuracy of Information

JOURNEYGRAPH LTD attempts to ensure that information provided on the website is complete, accurate and current. Despite our efforts, the information on the website may occasionally be inaccurate, incomplete or out of date. We are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk. JOURNEYGRAPH LTD makes no representation as to the completeness, accuracy or correctness of any information on the website. For example, products included on this website may be unavailable, may have different attributes than those listed, or may carry a different price than that stated on this website. In addition, JOURNEYGRAPH LTD may make changes in information about price and availability without notice. While it is our practice to confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Intellectual Property

All content published and made available on our Site is the property of JOURNEYGRAPH LTD and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Third Party Links

At www.journeygraph.xyz, we display links to websites that are not owned, operated or controlled by JOURNEYGRAPH LTD or its respective affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this website. Neither JOURNEYGRAPH LTD nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither JOURNEYGRAPH LTD nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other websites, or any content, materials or other information located or accessible from any other websites, or the results that you may obtain from using any other websites. If you decide to access any other websites linked to or from this websites, you do so entirely at your own risk.

Privacy Policy

JOURNEYGRAPH LTD does not sell or pass any personal information, such as names, contact details or address details, supplied to us by customers on to a third party. JOURNEYGRAPH LTD does not have any access to the financial information of customers. Please see our privacy policy for more information on how we process your data.

Limitations of Liability

The products sold by JOURNEYGRAPH LTD are purely decorative and JOURNEYGRAPH LTD assumes no responsibility as to the accuracy, life-likedness of any of the models. The models must not be used for reference purposes in lieu of an annotated and accurate map or scientific purpose or any purpose where the accuracy of the data is required.

JOURNEYGRAPH LTD assumes no responsibility, nor will be liable, for any damages to, or any viruses or malware that may infect your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website, or your downloading of any information or materials from this website. In no event will JOURNEYGRAPH LTD or any of its respective directors or shareholders, nor any party involved in the creation, production or transmission of this web site, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this website, any websites linked to this website, or the materials, information or services contained on any or all such websites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions. In the event of any problem with this website or any content, you the user agrees that your sole remedy is to cease using this website. In the event of any problem with the products or services that you have purchased on or through this website, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer’s or supplier’s warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this website.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless JOURNEYGRAPH LTD and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Revisions to Terms and Conditions

These Terms and Conditions may be revised at any time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding to you.

Applicable Law

These Terms and Conditions are governed by the laws of the Country of Scotland.